1
Select Your Device
Choose your device category and select your model from the available options. Pricing will automatically update based on your selection.
2
Complete Checkout
During checkout, select your repair type, choose your preferred service type, and enter your contact information.
Available service options include Mail-In Service, Local Onsite Service, and Drop-Off. Pricing will automatically update based on the repair and service options selected.
3
Submit Payment
Once everything looks correct, complete your payment securely. After payment is received, your repair order will be submitted automatically.
4
Receive Confirmation & Instructions
After your order is submitted, you will receive an order confirmation email containing your order details and any additional instructions required for your selected service type.
Mail-In
Mail-In Service
We email you a prepaid shipping label with your order confirmation. Your round-trip shipping, to us and back, is calculated at checkout and included in your total. Shipping is refundable only if your device hasn't been shipped and the label hasn't been used. See our Cancellation & Refund Policy.
Protect your shipment. Shipping insurance is optional but strongly recommended. Add it at checkout by entering your device's declared value. Insurance pays up to the declared value, and claims are handled through the carrier. Fix Lab is not responsible for packages that are lost, stolen, or damaged in transit. If you choose not to add insurance, any loss or damage during shipping is at your own risk and is not covered by Fix Lab. Please pack your device securely and keep your tracking number and proof of shipment.
Once your repair is completed, we'll ship your device back to you — return shipping is already included in what you paid. A tracking number will be emailed once your repair is completed and your device has shipped.
Detailed packaging, shipping, and mailing instructions will be included in your order confirmation email.
Policy
Cancellation & Refund Policy
Before you ship. You can cancel your order online from Check Repair Status, or by contacting us, as long as work hasn't begun. If your device hasn't been shipped and the prepaid label hasn't been used, you'll receive a full refund, including shipping. The one exception is any special-order part we already ordered for your repair, which is deducted from the refund.
Once your device has shipped. Shipping charges, including the prepaid label and round-trip shipping, are non-refundable after the label has been used.
Special-order parts. Once a special-order part has been ordered for your repair, it is not refundable. If your device was not repaired, any refund is issued minus the cost of the replacement part.
After your device arrives. If you cancel once your device is already with us, we'll return it to you at the customer's expense. Fix Lab does not cover return shipping on cancelled orders.
Refund timing. Once a refund is approved, it takes 14 to 21 days to complete.
Questions? Reply to any Fix Lab email or contact us and we'll help right away.
Local
Onsite / Pickup & Delivery
For Local Onsite Service, a Fix Lab technician will come to your location at your scheduled appointment time. We will contact you if any scheduling adjustments are required.
For Drop-Off, we will coordinate pickup and delivery based on your selected appointment preferences and service availability.
